Custom Orthotics

How long do orthotics last?

 The durability of orthotics is dependent upon what materials were selected in the design of the orthotics. Depending on the purpose of the orthotics and the resultant materials used, they may last from 1-5+ years. Usually, it is recommended that orthotics are re-cast every 5 years or after a significant injury.

What is the break-in procedure?

It takes time for the body to adjust to wearing orthotics. At first, patients should only wear orthotics for as long as they are comfortable (a few hours) followed by a two hour rest period. Patients should gradually increase wearing time. Patients should be able to wear them comfortably all day within 2-4 weeks.
If orthotics are not broken in after 4 weeks, please contact your providing professional for further assistance. Minor adjustments to your original prescription for fit, function or comfort will be made at no charge within 6 months from date of shipping. Charges will apply for the addition of any new components or major changes to your original prescription.

How do I know that my orthotics are 100% custom made as opposed to a “Best Fit” orthotic?

Every pair of orthotics made at the fabrication lab is made using a three-dimensional impression of the foot.  To create a positive mold of the foot, the cast will be filled with plaster or scanned digitally in three dimensions.
Scans are followed by CNC milling of a wood positive. Raw materials (e.g. polypropylene, subortholene, graphite, XPE etc… ) are thermo vacuumed onto the positive. Each orthotic is made custom to the patient’s foot and cast.

Will insurance cover my orthotics?

The manufacturing techniques at the lab we use complies with what the major insurance companies require. We continue to work with the insurance companies and will apprise you of any changes as they become known to us.

A Fabrication Certificate of Authenticity is provided for every pair of orthotics. This form explains exactly how we have manufactured the orthotics. Both the Doctor’s name and the patient’s name will appear on this form as well as the date of fabrication. The orthotics lab we use is a Board-Accredited Prescription Foot Orthotics Laboratory.

How do I care for the orthotics?

Remove the orthotics from shoes at night to allow perspiration and moisture to evaporate. The orthotics should be cleaned periodically by wiping them down with a damp cloth. If the orthotics have a soft top-cover, sprinkle them with baking soda or talcum powder to help absorb any odor they may collect.
DO NOT immerse the orthotics in water (e.g. sink, washing machine).

DO NOT subject them to heat sources (e.g. heater, fireplace).

Will one pair of orthotics fit all different types of shoes?

This depends largely on the type of orthotic (standard, sport, or casual, or dress etc… ) that has been manufactured and the type of shoes that you own.  There is an interaction between the orthotic device and footwear.

Shoes which have a removable liner have a higher degree of compatibility for orthotics than shoes that do not.  Patients who have a large variety of shoes will typically need more than one type of orthotic.

Are orthotics hard and uncomfortable?

The rigidity of orthotics span the entire range from very soft to hard.  The stiffness of the orthotic is made to address the biomechanical needs of the patient.  Some orthotics will be more rigid than others, but none of them are truly hard and should not be uncomfortable.